Automation Support Agent reduces handling time by 35%
Designed and deployed a retrieval-augmented agent that triages tickets and drafts responses with human-in-the-loop.
Handling time: -35%CSAT: +9%
OpenAILangChainPineconeVercel
Strategy, product and platform to ship AI that ships value. Here are a few capabilities we bring to teams like yours.
Designed and deployed a retrieval-augmented agent that triages tickets and drafts responses with human-in-the-loop.
Fine-tuned LLM prompts and workflows to surface insights and draft tailored outreach with CRM context.
Deployed local models with access control, audit logs, and red-teaming guardrails in a hybrid environment.